Co-managed IT
Co-managed IT services in Southern California
Support for your internal IT team: helpdesk overflow, after-hours coverage, security monitoring, specialist engineering and project capacity, without replacing anyone.
The short answer
Co-managed IT adds WCC's team to your internal IT staff. Your team stays in charge of the work they know best, and we cover the gaps you choose, such as after-hours support, security monitoring, specialist engineering or projects. Most engagements cost $60 to $110 per user per month.
What we cover
Common co-managed IT scopes
Every engagement is built around the gaps your team wants filled. These are the most common.
| Scope | What WCC handles | Good fit for |
|---|---|---|
| Helpdesk overflow and after-hours | Calls and tickets your team can't get to, plus nights and weekends | Lean IT teams, extended hours, multiple shifts |
| Security operations | Endpoint detection, email security, vulnerability management and 24/7 security monitoring | Teams without a security specialist, cyber insurance requirements |
| Specialist engineering | Network, firewall, cloud and identity work beyond your team's day-to-day | Complex problems, design work, vendor escalations |
| Project capacity | Migrations, refreshes, office moves and new sites | Big projects that would stall daily operations |
| vCIO and planning | Roadmaps, budgets and vendor management | IT managers without executive IT support |
| Documentation | Network diagrams, runbooks and written policies | Audits, insurance renewals, staff turnover |
Which model fits
Co-managed vs fully managed vs in-house only
In-house only
Works when your team has the time and skills for everything, including security and after-hours. Breaks down when one person is out or a specialist skill is needed. In-house vs managed IT
Co-managed
Best when you have capable IT staff with specific gaps. You keep their knowledge of the business and add depth where it's missing.
Fully managed
Best when you have no internal IT or want to hand off IT completely, usually at $100 to $300 per user. Managed IT pricing
How it works
How we start a co-managed engagement
Assess
We meet your IT team, review your environment and agree on the gaps to fill.
Listening first
Define who does what
A written split of responsibilities, escalation paths and tools, so nothing falls between teams.
Clear boundaries
Run and review
Day-to-day support on the agreed scope, with regular reviews to adjust as your business changes.
Scope that flexes
FAQ
Co-managed IT questions
What is co-managed IT?
Co-managed IT adds an outside team to your existing IT staff instead of replacing them. Your team keeps the work they know best, and WCC covers the gaps, such as helpdesk overflow, after-hours support, security monitoring, specialist engineering or project capacity.
How is co-managed different from fully managed IT?
Fully managed IT means the provider runs all of your IT. Co-managed means your internal IT team stays in charge and the provider fills specific gaps you agree on. If you have no internal IT, fully managed is usually the better fit.
How much does co-managed IT cost?
Most co-managed engagements cost $60 to $110 per user per month, depending on what we cover. A 100-person company typically pays about $6,000 to $11,000 a month. Projects are quoted separately. See managed IT cost per user.
What size company is co-managed IT for?
It usually fits organizations with about 50 to 500 employees and one to five IT staff. Smaller companies often get more value from fully managed IT; larger ones use co-managed for specific needs like security monitoring or after-hours coverage.
Will co-managed IT replace our IT staff?
No. The model depends on keeping the people who know your business, users and systems. We take the after-hours calls, security alerts and specialty work that pull them away from their main job.
Can co-managed IT include cybersecurity?
Yes, and it's the most common reason companies choose it. We add endpoint detection and response, email security, MFA, vulnerability management and 24/7 security monitoring on top of what your team already runs. See managed SOC services.
How is it different from staff augmentation?
Staff augmentation gives you individual contractors you manage day to day. Co-managed IT is a service: we bring the people, tools, processes and escalation, and you manage the relationship and the results.
Do you use our tools or yours?
Either. We can work in your ticketing system and documentation, or bring our own monitoring, security and ticketing tools where you don't have them. We agree on this during setup so there's one clear process.
Get a recommendation
Talk to us about co-managed IT
Tell us about your IT team and where you need help. We'll recommend a scope and send a fixed monthly price.